When you place an order, I will send a small container to your shipping address. The container holds 5ML. It will have a label that has your name and order number on it. You will fill the container almost to the top, without overflowing, then make sure the cap is twisted tightly on. Put the container back in the ziplock bag and then wrap in tissue and put it back in the box. It will already have a return address sticker in it. Peal the back off and stick it on top of the box. When your milk gets back to me, you will receive an email from us.

When you order a piece, I will send a tin container to your shipping address. There will be a small baggie inside, fill the baggie about halfway and close it back up. There will be a label on the top with your name and order number on it. Then make sure the lid is twisted on and put it back in the box. There will be a return address shipping label inside the box and you will peal off and stick it on top of the box and ship it back to me. Once I receive the ashes, you will receive an email from us.

Confirm the petals are 100% dry and crisp with no lingering moisture. Place one petal of each color into a clean, sealable plastic bag. Label each bag clearly with your name and order number. Send your package to the specific shipping address provided in your order confirmation email.Include only a small, sample-sized portion of the fabric and a small lock of hair. Place these items into separate, clearly labeled plastic bags to prevent mixing or loss. Send your package to the specific shipping address provided in your order confirmation email.

Yes! Hair can be included alongside breastmilk or ashes in the same piece of jewelry. When placing your order, simply select breastmilk or ashes as your primary inclusion, then choose hair from the additional inclusion dropdown menu. Both inclusions will be incorporated into your finished piece.

You can select a second inclusion directly from the dropdown menu on each keepsake listing. If you'd like to add a third or additional inclusions, simply specify them in the Design Request box when placing your order.

The first step is to place your order! If you've ordered breastmilk or ashes jewelry, we'll send a collection kit directly to your address. For hair, flowers, fabric, or other inclusions, you can mail your materials in an envelope or bubble mailer to the shipping address provided in your order confirmation email.We'll send you an email once your materials have safely arrived. Please keep in mind that our turnaround time begins when we receive your materials, not when your order is placed.

If you're unsure of your ring size, we offer a ring sizer that you can add to your keepsake order! Simply select your best guess when placing your order, and once your collection kit arrives, you can use the ring sizer to find your correct size and send a note confirming your updated size before we begin making your piece.

Our turnaround times may vary depending on the time of year and the volume of orders we receive. Our typical turnaround time is 2–3 months, while solid gold pieces may take up to 4 months to complete. We appreciate your patience as each piece is carefully handcrafted.

You can check the Order Status page on our website for updates on where we're at in the making process! This page is updated every 1–2 weeks to help you stay informed on the progress of your order. You're also always welcome to reach out to us by email if you have any questions or would like an update on your specific order!

Your materials are kept strictly separated in a personalized client file with your order form, and every container is clearly labeled from start to finish. I work on only one piece at a time to ensure your inclusions remain completely dedicated to your order.

You may notice that some gold-filled jewelry has a slightly warmer or rosier tone compared to solid 14k yellow gold. This is completely normal! The exact shade of gold can vary depending on the alloys used during manufacturing, and even gold-filled jewelry from different suppliers may have slightly different tones.Some pieces may appear more yellow, while others have a subtle rosy undertone. This doesn't mean your jewelry is rose gold or that it's lower quality. Gold-filled jewelry has a thick layer of real gold bonded to a base metal, and these slight variations in color are simply part of the manufacturing process.

We only use a small amount of your materials to create your keepsake, so there will often be some left over. Any remaining ashes, hair, flowers, or other materials will be carefully packaged and returned to you with your finished jewelry.For breastmilk keepsakes, we preserve your milk into a powder that is then used to create your piece. Any remaining preserved breastmilk powder is labeled and kept organized in our studio for future orders, rather than being sent back with your jewelry. This allows you to order additional pieces down the road without needing to send more breastmilk!

Absolutely! You can order multiple pieces using the same breastmilk, ashes, hair, flowers, or other inclusions. Simply add each piece you'd like to your cart before checking out. You don't need to send separate materials for each piece, as long as you've provided enough for your entire order.We just ask that you leave a note at checkout or send us a separate email letting us know that you'd like to use the same materials for all of your pieces!

Because every keepsake is handmade using your own personal materials, no two pieces will look exactly alike! The color and appearance of breastmilk, ashes, flowers, and other inclusions can naturally vary from person to person.Our listing photos are meant to give you an idea of the finished design, but slight differences in color, texture, and placement are completely normal. These natural variations are part of what makes each keepsake unique to you.

Absolutely! Our keepsake jewelry is created with high-quality materials and longevity in mind. However, like any fine jewelry, proper care is important to keep your piece looking its best over time.We recommend removing your jewelry before showering, swimming, exercising, or using lotions and harsh chemicals. Prolonged exposure to moisture and direct sunlight can also affect the appearance of the resin.It's also completely normal for precious metals, particularly sterling silver, to develop some tarnish over time. Regularly cleaning your jewelry with the polishing pad provided can help maintain its original shine and appearance.

No worries! We understand that life gets busy and sometimes it takes a little longer to get your materials sent out.Our prepaid return shipping labels are valid for 28 days after they're created. If your label expires before you've mailed your inclusions, you're still welcome to send them to us! You'll just be responsible for purchasing a new shipping label.Please keep in mind that your order cannot begin production until we've received your inclusions, so any delays in sending your materials may also extend your estimated completion date.

We want you to absolutely love your finished piece! If you have any concerns about your jewelry after receiving it, please don't hesitate to reach out to us by email.We kindly ask that you include your order number, a brief description of your concern, and a few clear photos of the piece. This helps us better understand the situation and determine the best next steps.Each concern is handled individually, and we're always happy to help however we can!

You can find plenty of examples of our finished jewelry on our website, Instagram, and Facebook pages! We also have a Photo Gallery on our website with examples organized by different inclusions and design options, including dried flowers, hair, gold and silver flakes, shimmer, and more. It's a great place to browse different styles and get inspiration for your own custom piece!